DirecTV
Eleven Days Without Reception After Faulty Repair Visit

I've used Directv for a few years now only because Comcast didn't offer as much. If you can put up with glitches, no sound at times, tiled and frozen screens, and poor weather reception, then they're your company.

I had a tech (they are not techs) come to my home to fix a no-sound problem. He left with no cable connection and added a broken-up picture (tiled). I called DirecTV the same day to tell them my problem. Because the first guy screwed it up, it became some kind of "Special Management" case and required a manager to allow the guy to come back to fix the problem.

I first called DirecTV on the Friday they were here. It took six days to finally have a "Manager" call me. That was after calling them every day for six days. Then this manager said it would be another five days until a tech could return. That's a total of eleven days without TV reception.

This kind of business incompetence should be addressed by the FCC.

Anyone considering doing business with Directv should surely think twice. Their reception is poor.

Their HD recorders take several seconds to just change to another channel. I don't have enough room here to say all that I've found unsatisfactory with DirecTV. Find someone else, PLEASE.

Company: DirecTV
Country: USA
State: California
City: Concord

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