Rapid Cable
Bad TV Reception, No Recpetion, Never Accepts Responsibility

Our local cable company was bought out some time ago and have had junk for tv reception ever since. Within the last 3 weeks the local NBC channel was a "snowy" picture and no sound. The Weather Channel works, then doesn't work and just this morning I wake up to no reception at all on ANY channel. And this has been over the last 3 weeks alone.

Super Bowl Sunday I was treated to a blank screen from 2 minutes into the 2 quater and got to see 2/3's of the 2nd half of the game. Rapid Cable blamed in in vandalism.

As for the local NBC channel, Rapid Cable said it was not thier fault, that it was the fault of the feed to them from the station. Rapid Cable even scrolled across the screen that it wasn't their fault. Yet, after contacting the the TV station, they said it wasn't them and even offered Rapid Cable tech assistance to help resolve the problem. Which was refused from what I understand.

Each time I had a problem with the cable tv, I called friends and family that also had Rapid Cable and they are having the same problems. Next I call the company and they have been nice enough to offer to send somone out to check the lines and connections until I mention that I wasn't the only one having the same problems. THEN the story changes.

When asked if there would be any kind of rebate for the lost service I was paying for the answer is pretty much the same, "Sorry but that is not a possibility." You would think if you pay for a service and not recieve that service then there should be a refund of some sort.

I have tolerated the excuses of interupted reception for nearly 2 years now. (1)"You are having the problem because it is part of upgrading the system." (2)"Not our fault!"It's the feed to us." (3)"Solar flares are playing havoc with all types of communication." (4)"Are you SURE that you don't have a problem with your tv?" (5)"Vandals did something somewhere to our equipment." (6)"Auto accident took out a service pole." etc.

I'm not accusing Rapid cable of out right lying to me each time I call but, there always seems to be some excuse.

Now that satillite tv in our area offers local channels it looks like I am going to have to consider a change. If this report finds it's way back into the proper hands and improvement is seen, it just might have been worth it.

Company: Rapid Cable
Country: USA
State: Indiana
City: Clinton
Address: 355 S. Main St
Phone: 7658323586

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