Comcast Cable
Sound and Picture Dropouts Persist Despite Repeated Service Calls

I have been with Comcast for about four years. The package I have is the Premium with high speed internet at about $150 per month.

Numerous times I have complained of poor quality picture and sound. The sound goes out about once every 30 to 60 minutes. To get the sound back I have to change channels until I find one that has sound, then change back to the show I was watching. This usually fixes the problem for another hour or so. Unfortunately TIVO does not do this so recorded programs are useless, as is having TIVO in the first place (not the fault of TIVO).

When I call for service the following scenario is followed by Comcast:
1. The tech checks signal strength at my cable box and reports it is almost non existent.
2. He then goes to the box at the street and says the same thing.
3. He then asks me to sign that the service call has been completed, as another service call has to be assigned to repair the problem. Apparently it is not his job.
4. After 2 or 3 days I call Comcast to find out why my picture and sound are not working and I am told that the problem was repaired 36 hours after my service call. Except that is wasn't.

To date I have had several service calls that follow this pattern. The problem is never resolved. My picture is still "breaking up into squares" and the sound has the problem mentioned above. When I call Comcast I get the same answer, you need to schedule another service call. Then the whole thing starts over.

I have cancelled my service and am switching to xxxx. I hope that works better.

If you are going to use Comcast please set your expectation very low

If anyone knows of any legal action pending in this matter please post to this site so I can get involved.

Thank you.

Lloyd
Lilburn, Georgia
U.S.A.

Company: Comcast Cable
Country: USA
State: Georgia
City: Norcross
Address: P.O. Box 2127
Phone: 4042662278

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