DirecTV
Courteous Phone Agent Helped Schedule Signal Repair

We have had trouble with our directv service for five days. Intermittent signal, no channels available. The problem is with two televisions. I was lucky to get Kathi Employee #252966, located in Oregon on the line. She was pleasant and courteous and patient with my poor explanation of the problems I've been experiencing. I found her to be very knowledgeable in her job, she was able to answer all my questions.

It was determined that we would need a service tech out to our home to rectify the situation and scheduled me for a service call. I felt very satisfied that I had talked with a competent representative of DirecTV and have no problem waiting two days for a service call. I know that all was done that could have been tried. Thank you Kathi! You are an asset to this company. I hope they recognize the same.

Company: DirecTV
Country: USA

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