Qwest Communications International Inc
Cancelled Package Still Billed $380 and Sent to Collections

I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promptly turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.

Company: Qwest Communications International Inc
Country: USA

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