AT&T U-verse
Terrible Service

Today, November 8th was the 6th day I waited for an installer to show up. Once again, no call, no show and when I finally got a service rep on the phone I was told no one ever confirmed the installation. This is after I spoke with 2 other individuals that confirmed they would be here this morning. As I said, today was try #6 and I've had it! They seem to spend a ton of money advertising their u-verse packages but can't support them. I will say their customer service reps have been extremely nice. I believe their problem is with their dispatch department. They need some serious help. Each call is a minimum of 45 minutes hold time and then they can't figure out the problems for an installation. The only rep that showed up at my house said, "We have a bunch of idiots working for AT&T" and after he sat at my house for 2 hours unable to do anything because his boss wouldn't allow him, he said "That's OK, I'm union, I'm getting paid for it". Does this sound like good customer service to anyone? Nobody cares. I have had my big screen TV sitting on my coffee table for over a month after having to ask someone to help me move it since the installer isn't allowed to. I have not had DSL for over 3 weeks because they told me I had to get my previous service disconnected - that's a whole nother issue in itself that I won't go into. Bottom line is, my child can't get homework done because he needs internet access. AT&T has no idea the amount of inconvenience they have cause me. The sad part is that they don't seem to care since there is no way to lodge a formal complaint on their website or over the phone. Today is Saturday and I was told I would not hear back from a manager until Tuesday since they have a 24 hour turnaround. I don't have faith I will even hear back then since I have spoken to multiple managers who have dropped the ball and not followed up with me to date. This is incredible. Oh, by the way, my employer began a national installation with them and after numerous problems, pulled the plug on them also. I have absolutely nothing positive to say about this company!

Company: AT&T U-verse
Country: USA

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