AT&T U-verse
Move Installation Missed and Hours on Hold With No Callback

Three weeks ago, I called AT&T U-verse to move my service from my apartment to my new house. An installation date of June 30th was set up and I was told they would be here between 1-3 in the afternoon. By five in the afternoon they had not shown up and I called the customer service number. Two hours later, I was still on hold. I was finally told that there was an internal error on their end that had cause a problem with my order and that I would receive a call the next morning with an update. The next morning, no call, so I called them back that afternoon. After another hour and a half on the phone, they still had not made any headway other than to "escalate" my order. I was told, again, that they would call me the next day with an update. Nothing. I gave it a rest over the Fourth of July weekend and called them again on Tuesday and spent another two hours on the phone to be told that they are working on it and someone would call me the next day. Wednesday? You got it... No call. I have spent a total of 7 and a half hours on the phone just trying to move my existing service to my new home. I am at my wits end. Any suggestions?

Company: AT&T U-verse
Country: USA
State: Arkansas
City: Bentonville

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