Dish Network
Terrible experience

Dish Network customer service is the worst. I have been having problems with my DISH service for many months (i.E., not getting all channels despite clear weather, clear path to the sky, good setup, etc.). I have called them numerous times to get them to resolve the situation. All troubleshooting was performed including an inspection of cables, wiring, etc. No problems. Whenever I requested that they send out a technician, they indicated that I would have to pay $50 for it.

Yesterday (09/27), I had enough. I refused and asked them to send out a technician to resolve the problem without charge. First, they said they would not do that. I then told them to cancel my service.

Next they offered to split the cost of the technician with me if I signed up for additional subscription services. I refused and told them to cancel my service.

Next, they offered to send out a technician for free. I said forget it, I was done negotiating and to cancel my account. The representative was so freaked out that they "escalated" my call to another representative.

After I explained the situation, they offered to: (1) Send out a free technician; (2) and give me $10 off my bill for 6 months. I said, "no" and asked them to cancel my service. They asked me what I wanted? I told them, they would need to give me at least 3 months of free service. Guess what? They relented and offered: (1) three (3) months of free service; (2) $10 off my bill for 6 months; and (3) an equipment upgrade for free; and (4) a free technician.

Why couldn't they just offer the free technician at the beginning instead of playing this little game? I told them to cancel my service. They then asked what they could do. I said, "Give me 6 months of free service, " in addition to the above. They refused, but begged me to stay. I said, no, and asked them to cancel my service.

Needless to say, my service has been canceled. However, before I even called them I made sure that I had already signed up for cable television and had it installed. Before I terminated with DISH, I wanted to give them one last chance. They responded by trying to * me around. After being a loyal DISH customer for 6 years, and paying them nearly $4000, they couldn't give me a $300 credit to keep me as a customer.

In addition, their customer service representative was very rude and kept interrupting me. I asked to speak to a supervisor and they had me on hold for 20 minutes while she "looked for one." When I explained it to a supervisor, he said, "Point taken." That was it.

Stupid idiots! I'm not paying them any more money, and have gone back to cable. The service is much better, no problems to missing channels and I can surf much faster. I am much happier. If you are having any problems with DISH, simply threaten to cancel your service and they will suddenly bow down and offer you the brass ring.

I hope they lost all of their customers and go out of business!

Company: Dish Network
Country: USA
Site: dishnetwork.com

  <     >