Dish Network
Told Movie Channels Free for 3 Months, Then Locked Into Contract

I purchased a DishTV from a local Radio Shack and was told that if I had cable TV, I could bring in the bill and receive a 2 receiver dish set for $99.99 and free installation.

I took the top channel package, the America's top 150 channels for 39.99 and was scheduled for a installation. The company that installed the dish and receivers didn't install the set right and I had to perform the installation myself with the assistance of a phone customer service technician.

After getting the system setup, the customer service technician told me that I could get a free offer of 3 months of free movie channels and could cancel at the end of 3 months for a $5.00 fee and keep only the channels I wanted.

At the end of 3 months, I started receiving a bill for $83.00 and was told by customer service that I was locked into a contract for a year and that I couldn't change my service without being forced to pay for cancelation.

I attempted to talk to a customer service supervisor and was told I wouldn't get to talk to one because I didn't need to talk to one. Another rep hung up on me. When I did talk to a supervisor, I was told that was the way it was and it was too bad.

DishTV has no customer service when you are trying to resolve a complaint about money. I suspect they have been told to stall customers and force them to accept whatever they are told to accept.

I am not paying one more cent until I receive some satisfaction from this company. I love the service, but the cost I was told I would have to pay and what they are charging me is not the same.

Beware of hidden charges and a customer service department that is geared up to stall you.

Company: Dish Network
Country: USA
State: Illinois
City: Palatine
Address: Dept 0063
Phone: 18003333474

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