Direct TV
Installer Could Not Do Commercial Job, Then Missed Tuesday Visit

I had an appointment scheduled for Thursday. The installer shows up and says he only does residential and can't do commercial installations. He tells me he will reschedule for Tuesday between 1 and 5 pm, since Monday was a holiday. At 4:35 pm on Tuesday, the installer calls to tell me he is in T. Oaks headed to Ventura. I said great, I'll give you directions. At 6:05, no installer, so I call him. He tells me he will not be able to make it and will reschedule for Wednesday between 1 and 5. He said someone will call to confirm the appointment.

It's 11:50 on Wednesday and no call from anyone associated with Direct TV or Ironwood. I call the main Ironwood number in Camarillo, tell the man who answered the phone my story, and he tells me he will have someone out between noon and 4 today.

How do people like this stay in business!!!

Sounds like a great opportunity for someone who really knows what they are doing... These people obviously do not know the first thing about customer service!

Company: Direct TV
Country: USA
State: California
City: Ventura

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