Ironwood Communications
Completely inept

June 23rd: Subscribed to DirecTV; First available install date (by Ironwood Communications) was July 7th!

July 7: A kid (16-years-old, if that) comes to my house and says, "Man, this is going to be tough. Are you sure you don't want to go with cable?" I finally convince him that, yes, I do want DirecTV. Then he says, "Okay, well I won't be able to hook up the DVR." I ask why, and he responds "because I have to run a line from the satellite dish." Isn't that his job??? He abruptly leaves; I call to reschedule appointment and the earliest date is July 14 (between 12-4).

July 14: I receive a phone call at 12:10 that says installer in area and needs directions. I immediately call back and provide directions. Operator says she will forward info to installer. I never get a call back. 6:00 rolls around, and still no installer. Ironwood says they can't get a hold of technician, the technician supervisor, or dispatch. They try to reschedule me for July 29th (over a month after subscribing). Still no resolution. DirecTV is a great service, but if it is being serviced by Ironwood Communications, avoid at all costs as they are completely inept!!!

Company: Ironwood Communications
Country: USA
Site: ironwoodcommunications.com

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