Ironwood Communications
Ironwood Communications Installer for Directv Worst Customer Service ever!

I purchased a Directv contract three weeks ago at a Directv kiosk inside a Costco in Carlsbad, CA. Two people there advised me to purchase an $89.00 HDMI cable set, that I later discovered I did not need for this new service hook-up, so it was returned. They arranged an appointment date for Saturday, 12-29 at 1:30PM. A technician from a company called Ironwood Communications arrived at 11:30AM and was the only nice thing about this whole ordeal, even though he was not at the appointment time. Unfortunately, he had to reschedule for the following Saturday, Jan 05 for 1130.

We were called by Directv on that date, stating that the technician would arrive "between 11:30 - 2:30PM". No show. We were called again be Directv stating that the technician would arrive "between 5:00 - 6:30PM". No show, no call. We waited until midnight and went to bed.

I called Directv Sunday, Jan 06 at 9:00AM, complained about the no-show and no-call, asking for a technician to come today, since our entre weekend seemed to now be occupied with this project. She offered me the following Wednesday or Saturday, take it or leave it! I called again and unwound the sales contract. I sent complaint e-mails to Directv and Costco, neither of whom have replied. It seems neither company expects better service for their members or prospective clients.

While searching Ironwood Communications, I was not surprised to see many complaints linked to this company, mine is now added to several sites. I will be picketing the Costco entrance to bring attention to what a poor company Directv and their installer, Ironwood Communications, is.

Company: Ironwood Communications
Country: USA
State: California
City: San Diego
Address: Map Of 6370 Nancy Ridge Dr
Phone: 8585460887

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