DirectTV
Terrible customer service

DirectTV must pay all their employees for sitting down and twiddling their thumbs. There is a machine that answers your call and tries to send you to the right department which usually fails. I had a relative spend 3.5 hours on the phone trying to deal with DirectTV's antics. Also DirectTV canceled installation citing a heavy wind last Friday citing it was too dangerous to use their ladder-it wasn't windy in Holly Hill FL on Friday due to the storm named Faye. On my account they had me listed as Daytona Beach FL where the storm was affecting. I could always use money for twiddling my thumbs -maybe I ought to get a job at DirectTV-as machines do all the work include answering the phone. Good thing they don't rely on push button phones -rotary phone customers wouldn't be able to handle the mess.

Company: DirectTV
Country: USA
Site: directv.com

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