Optimum Online
Long Hold Times Reaching Customer Service Twice in One Week

Tonight was the second time this week that I had to contact the customer service department of the Long Island cable company, Cablevision. I am so very tired of having to wait for the next representative... Tonight it was 19 minutes. The other evening it was 29 minutes. Both times, I was helped by one department, but then had to wait again to speak with someone else in another department to solve my second problem. After waiting some time, I finally gave up and hung up; which is probably what they want you to do! I do not understand why they cannot hire more people. Certainly, they charge enough for their service. Last month I paid $205. For the month. I am so disgusted with their customer service procedures that I am very tempted to leave and go to Verizon! Doesn't the customer have any importance anymore? I would never deal with people the way this big conglomerate does. It's disgraceful!

Company: Optimum Online
Country: USA
Site: optonline.net

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