Cablevision Systems Corporation
Misleading Information and Long Waits for Cable Card Help

Once again, when I have an issue with Cablevision, they provide you with either misleading or incorrect information. I have a cable card ready LCD which Cablevision has shown an inability to support.

This is the third time in a month that I have requested their help since I am not receiving the cable signal.

First, I had to wait 30 minutes due to a unusually high call volume (which as aside has become the standard response for not having enough customer service reps). Once I had a customer service rep on the phone, they could not address my issue but said I could pick up a new cable card at their service center. Unfortunately, the service center that was not a possibility so I made an unnecessary trip to the service center. It seemed that this was not the first time this has happened.

As a result, their service is awful and they know it but it does not appear that any one is taking actions to rectify this problem.

Company: Cablevision Systems Corporation
Country: USA

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