DirecTV
Billed $34.99 Instead of Quoted $29.99 for 150 Channels

I signed up for $29.99 plus taxes for 150 channels. I insisted that the representative make sure of his offer because I did not want any surprises in my bills. My bills started coming at $34.99 plus taxes. When I tried to explain it to them, they thought I was trying to be smart and get a lower price. I had the confirmation number and the name of the agent, but they did not care.

Now the reception on most of the channels I watch is really bad. I called customer service, and they said a technician has to come out and there will be a one-time fee of $79.99, or I can choose to pay $29 at first and 5.99 for 6 months. So I guess I am going to have to pay a higher amount than I was offered, and I will not be able to enjoy my shows for 18 months...

Company: DirecTV
Country: USA

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