DirecTV
Quoted $39.97 Promotional Rate but Billed $89.97 Each Month

I feel that I am a victim of a “bait and switch” tactic on the part of DirecTV. I signed up for the Choice Plan after a representative quoted a monthly charge of $39.97 for 4 months and $55.96 after the promotional period; premium channels were included for 4 months. I asked and was told that this was an all-inclusive price except for taxes and $5.99 for insurance. The representative also told me that in August I could call and the $55 price would be extended for an additional year.

I was informed that the first bill would be $67.97 but then the bill would revert to the promotional price. The first bill and each one since has been $89.97. When I questioned the billing a DirecTV representative rudely denied that I was ever offered the $39.97 price. I had taken notes during the initial conversation with Direct TV so I am positive about the terms I was offered. Although, the representative insisted that Direct TV never would have offered me these terms I went on your web site and the terms I was quoted are featured there as one of the available packages.

I was very satisfied with Comcast and only switched to Direct TV after being quoted a much lower price. I am a widow on a limited income and a $50 monthly savings was a powerful incentive to change carriers. Now, I have ended up with inferior quality cable service at the premium price I was paying Comcast. This is not an acceptable outcome.

I want Direct TV to honor the price they quoted me or release me from a contract that was obtained under false pretenses. I have already filed complaints with the FTC, the Better Business Bureau, and the Local Franchising Authority and plan to pursue this matter vigorously until I receive satisfaction.

Company: DirecTV
Country: USA
State: Washington
City: Washington DC
Site: directv.com

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