MediaCom Cable Quad Cities
Will not honor price contract (after 3 months), but holding me to yearly contract time frame

I initially had a one year price and service contract with Mediacom cable that was honored. When my service and price agreement term ended, I called to cancel my service since I was going to go with another local cable/satalite company. I was told by the Mediacom representative, that if I would agree to a 2 year service contract, Mediacom would offer me the same exact price contract for all the same programming that I was currently receiving, for the term of my service contract. I agreed and "signed" up for another 2 years. After approximately 3 months, I noticed that suddenly I had lost quite a bit of my "family & children" programming channels... The channels that basically are the reason I even have cable. I called Mediacom initially to report the problem as I thought it was a reception or box problem. I was informed by the Mediacom representative that the "cable programming package" that I had, was no longer available and that they were "billing the channels differently" now.

I ended up speaking with a supervior, who informed me that if I wanted to continue to receive the channel programming that I had always had, I would have to pay an additional $15 per month. Oh, it gets better... I was also informed by the Mediacom representative supervisor that my 2 yr service contract was still in force, and they would hold me to it; but they didn't have to-and weren't going to - honor my price contract. I was told Mediacom is "free to increase the price" for the "premium add-on channels" at any time, as they claim my price contract is only guarenteed for the "basic minimum" programming. Now, it was made VERY clear by the representative that offered me the 2 yr price and service contract, that my service price was "locked in" for ALL my current programming channels for the entire service contract period. Mediacom supposedly records all service/price contract calls... Isn't the purpose of such to confirm what a client/consumer was offered? The supervisor was rude and even at one point said " he didnt care" what I had been told when I agreed to sign up for another 2 yrs. Guess I should of taken the advise of everyone when they told me not to use this company... Because they are right, I am sorry I did now. At the end of my service contract, I will be cancelling my programming with this company never to return!

Company: MediaCom Cable Quad Cities
Country: USA
State: Illinois
City: Moline

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