Direct TV
Billing Errors, Payment Credited to Wrong Account, Shutoff Threat

We signed up with DirecTV on December 5, and since then we have been charged for what was to be free service. Our bill was credited to someone else's account twice, and we were talked to as if it were our mistake and not the billing department's.

We were told our service would be turned off if payment was not made. They got one check by mail and one by phone, both in one day. The check by mail was cashed and the check by phone was done, and we were still told it would take 7 to 10 days to get that straightened out.

We live in an area where only satellite TV can be used. So it is put up with this each month or do without TV. Someone needs to get these people better workers, or let them deal with these kinds of problems each month, because it is not fair. All in all, it has been one big pain in the butt, but like I said, it is TV or deal with the hassle of their mistakes.

Company: Direct TV
Country: USA
State: Pennsylvania

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