Direct TV
Bank Debited $146.66 Early Including $100 Cancellation Fee

June 16

I checked my account at New Frontier Bank on June 14, not expecting to find any recent charges other than a movie I rented totaling $0.99. I didn't plan on using this account for a while except for certain bills. After looking at it, I noticed that I had a debt of $146.66 to Direct TV. I thought there must have been some mistake and called them. I knew that I had a bill of $46.66 that was not overdue, but I didn't know what else had been charged. I had recently cancelled this service due to miscommunication issues. Before I cancelled, I talked to at least two customer service representatives who informed me that I wouldn't be charged any type of fees, including anything for cancelling.

When I called Direct TV after finding these charges, I spoke with Tom, a supervisor in Tennessee in the south/east district. He told me that the charges were from my bill that wasn't due until June 26th, and a $100.00 early cancellation fee. I explained to him that I had been told that I wouldn't be charged any fee for canceling, and that I was told this at least twice by someone with Direct TV before I canceled. I told him that I never authorized them to take anything out of my account, and that I was being charged overdraft fees because of this. He told me that I had received papers saying that Direct TV can take money out of my account at any time if need be, and that it was in the customer agreement, which no one told me about when I started this service over the phone, nor did I receive any papers. My bill was not due for over ten days, and they still debited my account without me knowing. I asked him if he could look up the telephone call from someone there telling me that I wouldn't be charged. He told me it would be like looking for a needle in a haystack. I told him that I understood it would be a pain, but I shouldn't be charged for someone else's mistakes. He told me there was nothing he could do.

He told me that I did have another bill for them not receiving their equipment back. I had 30 days from the date of cancellation to send the Direct TV receiver back, or at least that's what I was told, so I would have to return it by July 5th, but I was already getting charged for that as well. I am now being charged over $50.00 in overdraft fees because of another transaction that same day. Had I known about this, I wouldn't have made that transaction. I knew I had a bill to pay of $46.66, due on June 26 to Direct TV, and was planning on paying it. But I shouldn't have been charged without knowing about it, and I shouldn't pay for someone else's mistakes.

Cancelled on the 5th of June

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Address: PO Box 6550
Phone: 8004944388
Site: directv.com

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