DirecTV DVR R15
DVRs are horrible as is Customer Service

I had been a person in deep love with DirecTV. Never had one issue in nearly four decades. I'd the fantastic DirecTV Tivo box. Although spending my statement online, I realized that DirecTV were providing containers that organized to 100 hours. Our previous package just kept 30. And so I chose to "update". Even though I had been at it, I chose to possess a DVR mounted within our room aswell. Therefore DirecTV directed me a container for that family room, and planned a technology ahead out to setup the sack.

Worst mistake ever!

Used to do not recognize before it came this “new” container wasn't a Tivo, or was it fresh, but restored. I had been delivered the R15 100. It had been OBVIOUSLY not really a Tivo; the functions couldn't actually evaluate (where's my Period Pass? Our wishlist?)! But I thought, oh well, I'll learn how to enjoy this when I liked my Tivo.

However, before I really could begin this fresh event, the field crapped out. Immediately it offered me issues: Dark display where noted exhibits ought to be, cold, etc. After-Hours and HOURS on tech-support (resetting, re-installing improvements, ultimately re-formatting the drive - by which I dropped all of the exhibits I'd had the opportunity to report), DirecTV LASTLY stated they'd deliver me an upgraded container.

However, before it turned up, the contractors showed up to connect up the bed room. Today - while these were placing the area up for DVR, this space currently had the standard DirecTV package inside. Then when the man from Ironwood Communications informs me he wants $75.00 before he'll begin function, I had been confused. He described anything about needing to wall seafood which being the trigger for that cost. I thought it had been peculiar since I have have been guaranteed “Free Installation” but oh well, I wrote him a check. He does the job, as the “new guy” he was instruction did lord knows what. He directs the beginner out to possess me warning stating the job was total, even though doing this created some off-color remarks in my experience. At that time I simply wanted them out. They abandon, and that I recognize there's NO mention whatsoever on my backup of the bill that I settled them anything or that any unique function was completed. Then I reach thinking, exactly what the heck did they are doing which was therefore unique? Wall fishing? Uh, there is currently a wire heading in the satellite towards the previous container, didn’t they simply follow that? Ultimately we could get Ironwood to destroy the check, but I had been still experiencing only a little scammed.

However, 24 hours later, you know what? THE EXACT SAME DAMN ISSUES START HAPPENING IN THE BED ROOM. And so I contact DirecTV and have them to deliver me A BRAND NEW container in the place of another restored one, because to date, both they'd delivered me were equally defective. They advised me which was not likely to actually occur, easily needed a brand new container I'd need to buy one (that which was the $99 for, because I suppose I'm renting these from their store?!) And actually, this really is after evening after nights coping with tech-support and missing exhibits. They are doing inform me which should anymore problems occur, I'll be designated “CASE MANAGEMENT” to ensure that I don't need to leap from technology to technology each time I've issues, and you will be provided one individual who'll understand who I'm and also have been going through. That's excellent, but I really hope the substitutes may simply ARE THEY OUGHT TO and that I don't have any requirement for anymore help.

Today, I would also note that each moment I've to disconnect one container and connect an upgraded, this means dropping any exhibits I'd in my own playlist. Additionally, it indicates needing to once more put up the Prioritizer, controllers, etc. Also it implies needing to watch for the Manual whiles it S-L E WL B gets the right data. Which is getting period and dropping exhibits.

So that they send me an upgraded for that family room along with a alternative to the bed room. The substitutes are R15 500s. The family room one is another restored one which is all scratched-up, but fortunately the bed room one arrived completely new.

Anything was good for around one 5 months. I had been eventually changing alive with no wonderful DirecTV DVR, when BAM! The family room container stops in the centre of the display. I'd to disconnect the container to obtain it to return up. I wished which was the finish of the issues, but obviously LMAO, it wasn't. Two days before, I occur to enter the family room at 8:55. I go over in the container, that ought to possess the “Record” switch lit-up because it was said to be saving two applications at 8:00. But obviously, the entire container is dim and unresponsive. And so I reset, and obtain the orange “Hello” display. Then BAM! Back to dark. I reset again also it ultimately occurs, but obviously, I'm out-of fortune on my two exhibits. I also observe that the two suggests that were designed to report at 7:00 really didn't begin until 7:12, meaning I skipped the first ¼ of these.

I'm really upset today, since once more, I've dropped exhibits and am needing to cope with a bad item. I check out sleep, ensuring the container is operating. Then yesterday, I get property from function, going to go out to supper, after I observe that the container is ONCE MORE useless. I reset, reset, reset, make certain my exhibits are set-to report, after which I contact DirecTV. I clarify the problem, as well as note that I'd prefer to possess the Scenario Administration put up, particularly because it required going right through 3 technicians before anybody was prepared to assist me. 1st, he asks me when the container is plugged in. Significantly. May he not observe in his pc that I've experienced the ring and also have attempted all of the actions before I contact? But whatsoever, not-too large of the package. He then informs me so far as the Situation Management moves, not a problem, he'll set that up and become straight back. But OBVIOUSLY, when he returns, he shows me that I'm not entitled to C.M. (although I had been formerly informed I'd be) He claims all he is able to do is send a technology to determine exactly what the issue is, which he'll provide an upgraded container. I clarify that might be good, nevertheless, I don't need anybody from Ironwood Communications entering my home again because of the last event. He shows me that they're the only real organization in the region that might be ready to help me (Actually? Within the entire Northern Bay?) Then he offers to simply deliver an upgraded, basically am relaxed connecting it-up myself - which obviously I'm, I've previously completed it a few times right now. And because I'm today overdue for my supper ideas, I-say good, let’s simply understand this completed.

So now I'm ticked down about my continuing crisis with my once precious organization. I drive past it however, and attempt to appreciate my supper. Once I get house, I'm treated to determine the container continues to be ready to go. TILL I CHECK THE PLAYLIST… and discover that Heir is absent. I suppose the DVR simply determined that used to do not require to determine it. You realize, whatever the proven fact that it's the most effective display on my Prioritizer. Within the Background checklist, not really a reference to it. That's poor enough, when I am prepared to toss the freaking box-out the screen, however whenever we take a seat to look at Dropped, about 10 moments in, THE BOX SHUTS DOWN AGAIN. Therefore, understanding the exercise right now, I proceed and strike the reset switch. Nothing. And so I repeat. Nothing. This continues for around five minutes, occasionally the container visiting existence to express Hi, after which closing down again, additional occasions simply ignoring me completely. I finally disconnect it, allow it stay, after which connect it back in. It pops up, and we've no further issues the remainder of the night time. Oh, except the truth that among the exhibits I had been documenting once the container turn off, has become totally eliminated, not really a reference to it everywhere.

Now today. When I prepare for function, I check out the family room, and discover that once more, the container is useless. I actually do my little tune and party using the reset switch, and also the cord, but alas, nothing. Therefore today, I'm with no functioning container within the family room.

Am I Going To be paid? Hell no.

Can I need to proceed to cover support while I delay about the alternative to exhibit up?

Obviously.

May the alternative be another restored bit of garbage that'll in nearly guarantee screw-up again? I'd bet about it.

I would also note that within the span of all my telephone calls with tech-support for every of the containers, I've invested about 10 hours of my period and power. After I requested a boss about any type of payment, he explained all he might do was provide me $5.00 off my Showtime for a few months. WHOA! An entire $15.00 off! Therefore essentially, my period, power and such may be worth an entire $1.50 each hour. Cheers DirecTV! Thanks so much

What about this - if you should be reducing connections with Tivo, and therefore are likely to provide your personal DVR containers, what about you MAKE CERTAIN THEY DAMN WELL WORK BEFORE YOU SEND THEM OUT??!! What about you don’t wang me around by giving me restored container after restored container and provide me something which has a possibility of operating?

Or even better, what about you I would like to connect my reliable Tivo again, AND NEVER cost me the $150.00 charge you say you'll. I am talking about, garbage, I decided to another 2 yrs along with you before I recognized you had been likely to create my entire life nightmare, which means you might atleast do this.

Or wait, I understand, that which you truly might do is examine yourselves, and riff Tivo’s repairs hoping that they can get you back. Easily hadn't decided to the two more decades, you are able to guess I'd be gone.

All I'd like is just a item to function the way in which it's designed to. And when stated item does not achieve this, the organization behind it cure the problem. And when they CAn't, they shouldn't be getting me for stated item. Within the whole-time I'd the DirecTV Tivo, I NEVER had one issue. Not just one! Isn’t that virtually how issues are designed to function?

Throughout this whole point, I've stayed calm, and pleasant using the technicians. I've not become some of those angry yelling clients, since employed in customer support myself, I'm completely conscious that it's not the technicians problem for that company’s poor company. NEVERTHELESS - the dollar today needs to end anywhere. I'm LIVID AND YOU WILL BE obtaining outcomes, however I will.

All I needed was to increase my hours from 30 to 100. Which was it, easy and simple. And today I simply desire to be completed with it. The real and inescapable fact is the fact that I'm spending money on something that's no longer working, which hurts. I'd like an answer.

When you have read this significantly, bless you: when you have any suggestions about how I really could manage some of this, please let me understand. I'd greatly enjoy it

Possess A wonderful evening, and could Tivos be presented on all

Company: DirecTV DVR R15
Country: USA

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