COX Communications
I need a new HDMI Cable Box

I purchased a 42" HD1080P widescreen Television. Our existing cable box must be changed by having an HDMI container. It took forever to talk to a CSR who stated the previous container might be traded to get a fresh one - simply visit a Cox shop. I am 73 and disabled. Our nephew, whois an informed specialist, agreed to do that work for me personally. After visiting 5 Cox Facilities (Tel.# wasn't fond of discover if container is in-stock), the wire package I desired was not available. I created 6 calls to Cox and lastly talked to some CSR who stated (after examining together with his boss), interest in an HDMI Container is really large, it'll be "pure fortune" to obtain a container when likely to a shop. A person must carry on back. This really is incredible! No wait listing? That has period (and gasoline cash)? To obtain a Cox technology to switch the container at my house (having a cost), who understands whenever a container could be available. This Cox support is deplorable. I have experienced Cox for 6 years (TV/wire/internet/telephone) and also have been pleased with the organization. Following this encounter, I might choose to change support. Are you able to support me with this specific issue? Additionally, please teach your CSRs to recommend clients the shortage of the container trade. An extended delay! Reality means confidence. Thanks!!!

Company: COX Communications
Country: USA
State: Arizona
City: Gilbert

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