TiVo Inc
Incompetent customer service

TIVO and its own inexperienced Customer Support Representatives. I'm creating this to detail how inexperienced its Customer Support Reps could possibly get and also have gotten. On February 27 I requested a HD 20hr (R6521B) refurb or perhaps a HD TIVO (which was designed to have now been) restored HD DVR. On March 1, that purchase was delivered. Based on the email, that I had been delivered by TIVO it'd consider about 4-6 times to reach. Ok I had been prepared to purchase quicker delivery but delivery was free and there is no choice to get a quicker delivery process. I bought a restored, as it was all I needed at that time. I don't possess a HD-TV however why purchase a much more then I really could use within the following 6 to 8 weeks. After I am prepared for more, I will update and make use of the aged one within the room.

The system comes on March 5, (kind of that's not very important to this issue below). I remove it of the container and browse the directions. I do the installation based on the provided directions. After I switch on it after which the TIVO, I obtain the welcome to warming-up display. Hello excellent, I'd utilized An Immediate TV DVR from TIVO before and so I understood it requires a couple of minutes to warmup. Then your display goes empty. This really is fresh, and so I waited and nothing happened. Consequently, I called assistance. We begin to undergo some actions after I accidentally disconnected the telephone phone. I attempted to call-back immediately, was informed it had been after-hours, and might have informed call-back a day later. Goodbye. Consequently, I named 24 hours later, the specialist and that I experienced some actions to difficulty shot the issue. He informs me the device is faulty. He claims he's likely to deliver me another device. I tell him you (TIVO) have experienced my cash because the January 27 and that I needed my alternative device delivered by 2 Day atmosphere. He claims I've to obtain acceptance but he is able to do this and it'll deliver on Friday. Ok not a problem, he directs me delivery directions along with a delivery name. It's in early stages the March 6 (at about two to three pm) and so I repackage the faulty device and go towards the advantages shop for cargo back again to TIVO.

Company: TiVo Inc
Country: USA

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