DirecTV
Contract Extended Six Months After Utah Move, Rep Hung Up

I signed up in January because they were offering a special. I signed a 2-year contract. When I moved to Utah 6 months later, in June, they added another 6 months to my contract! So now I am under a 2.5-year contract! I would never have known this, but I called them because I had a question about my bill and thought I would ask for the exact date when my contract was up.

When I questioned Chelsea, who was helping me, she hung up on me. What lovely customer service. I looked at my contract and did not see one word about moving and having my contract extended. I would never have signed up with them. Even though I do love the extra channels, I would love to go back to cable.

I also signed up for a special deal where I got the first year for $49.99, and then the price goes up to $59.99. So they are totally scamming me for even more money by extending my contract, since the price has gone up now that my first year is over. I would never sign up again. I would not recommend falling for their "offers" and the "too good to be true" offers. This is a lesson learned.

Company: DirecTV
Country: USA
State: Utah
City: Lehi

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