Direct TV
Refurbished DVRs Failed, Then $273.01 Final Bill With Early Cancellation Fee

I terminated my service on 1/20/08 due to the inability to view television programming using their equipment. In an attempt to solve the problem I was sent 3 DVR's of which non worked properly because they were refurbished models. I called on numerous occasions and even spoke to a supervisor but was told I would have to pay to get a NEW DVR. I decided to give it one more try and tried to use the old Hughes receiver which I still had so they sent me a new activation card.

Still had the same reception problem. I got my final bill on 1/29/08 and was shocked to see an amount of $273.01. It should have been $10.51 plus tax. I called and after spending over 30 min. waiting for an explanation I was told that since I changed to the DVR my account was given a mandatory 18 mo contract which no one had told me about so they charged me an early cancellation fee. I tried to explain to (Matt) the service representative that I did not sign nor was I ever told of this.

He said that it was in my original contract (that was back in 2004) and that they did not have to explain that to me. His supervisor would not speak to me this was on 1/30/08. How can they try to charge for something you don't sign for or know anything about? This is ludicrous. I think the President of Direct TV should know what poor service they provided at the service center and how dissatisfied their customers are.

Company: Direct TV
Country: USA
State: Florida
City: Dunnellon

  <     >