Verizon FIOS
Bait and switch

On August 29, I requested Fios within the telephone. I needed web and television company. I had been never thinking about their telephone support. I experienced my option using the repetition and got a cost of $87.97 plus fees that we was informed wouldn't add up to significantly more than $5 monthly. I also documented this telephone discussion unknowingly to her that will be authorized in NYC. Before mount I included a DVR container that ought to have cost me a maximum of $7 significantly more than the standard container per month and so I anticipated my complete statement to become around $100 monthly. The support was mounted as guaranteed on September 13 where moment I ended my account with Cablevision. I'm happy using the quality of the support general. Sadly, my first statement was $183 for that month that was instantly billed to my charge card and that I haven't obtained a document declaration describing the costs.

After I called to protest I had been informed that I'd activated with a disease package which was $8 per month plus some sport support which was $20 monthly. Used to do not.in my opinion the technology that mounted the support put up these functions that we never applied. I had been subsequently informed the $87 cost I had been cited involved a lowered web price which was not directed at low-telephone clients. I subsequently performed the recording for this customer support representative. She extended to see me the price cited wasn't open to me since I have didn't possess the telephone support. I subsequently confronted a Public Service Commission criticism and he or she set me on using the remove division. (This Is Actually The brief edition of occasions that happened over about 3 telephone calls with prolonged hold times. Whole time-on the telephone in most of the was over one hour.)

I enjoyed my recording for that remove division representative who advised me he might provide me a diminished web cost even though cost was nevertheless not the $87.97 initially guaranteed. He also explained that I've to contact every a few months to restore this cost which it'd just be secured to get a year (the initial estimate was for just two years.) I believe that this entire encounter was the normal "baitandswitch" plan. I recommend that anybody becoming a member of Fios recording the telephone discussions using their repetitions when I don't think the organization is upfront and truthful.

Company: Verizon FIOS
Country: USA

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