Verizon FIOS
Terrible Customer Service, and inappropriate cancellation

I had been exceedingly confused and annoyed by how Verizon treats its clients. The entire event occurred shortly after I included FiosTV to my Fios Internet. Some tips about what happened to my bill.

I’ve been with Verizon in the same target since 20004. The broadband-speed continues to be very good. I take advantage of automated cost with my charge card on account. Nevertheless, after I included my FiosTV last month the issue using the Verizon bill program got increased. The FiosTV bill arrived in another consideration. The repetitions I spoke to and all of the ad all show that Fios company will be one division plus one account.individual records aren't a reason not to spend. Nevertheless, I’ve attempted to create funds 3 times, the most recent on 9/5/08. But after-hours about the telephone, I had been informed to not be worried about it and also to toss the overdue notice as they’re joining both balances, and also the charge card on my Fios Internet will protect the total amount. Then all a quick nowadays 9/17/08, anything is disconnected. After I named in, I had been informed it’s terminated because of non payment. And that I was informed I’ll need to spend reactivation costs to possess my support repaired! This makes me fume! None of the repetitions has got the idea of client retention. Despite the fact that it’s Verizon who screwed-up (one-rep explained they'd a solution to combine both balances, however it wasn’t finished because of some specialized problems), they need me to pay for all of the costs! After I requested among the repetition that whey they disconnected Television and Web, rather than the Television that has an overdue balance (Fios Internet has billed my charge card for last month and it is present), I had been informed they did combine the balances, hence the mixed consideration comes with an overdue stability, plus they need to end both providers!!! I've had poor encounter with AT&T and TXU, but this really is within the restriction! All of the repetitions have various ways to dismiss you and demand that I've to pay for the service charge actually I told them they’re obtaining $60 inclusion

Listed here are the shows of the event:

• I attempted to create funds 3 times in last month, and was informed Verizon is mixing my current Fios Internet and also the fresh FiosTV support consideration, and certainly will utilize my charge card on the web account for that cost. Today my bill continues to be ended and I’m requested to pay for reactivation to displace my support.

• just about all reps don’t worry about that which you experience like a client. They simply stay the costs in your experience. The conditions are Lisa and Lori.

• They never determined what’s happening with my bill. Sooner or later they stated my consideration was terminated since the two balances aren't combined. They stated all my providers were ended simply because they combined my records.

• at some time one representative pretended to truly have a “communication soften down” because of my “thick” highlight.

• I’ve changed my telephone support to additional VoIP merchant for three years. Nevertheless, each time I contact I still need to leap through circles to describe I don’t have Verizon telephone support. Plus one of the repetition nowadays attempt to drive his comprehension on me by stating the telephone was disconnected because of overdue quantity.

Company: Verizon FIOS
Country: USA
State: Texas
City: Carrollton
Site: verizon.com

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