Direct TV
Inexcusable Customer Sevice Part 2

Tom said he would correct this and call in 4 hours to make sure everything was working. No call ever came. The next night there was a 3 hour conversation with Supervisor Kathy. During that conversation it was discovered our credit card had been charged $21.24 for shipping and handling of something. She didn't know what it was and our billing account had been charged $70 for repairs. She should be fired. It should not take a "Supervisor" 3 hours to do nothing but set up another repair appointment that we would again have to pay for. I let her set it up and the next day called our local Ironwood company. They do the contract work for Direct TV here in the Kansas City area. Valerie in their office was a gift from GOD. She set up an appointment for the next day and the problem was solved that night. It apparently was the dish itself. Meanwhile I spoke with Supervisor Justin in ID (Badge #U1058). I told him an unauthorized charge was made to our credit card. He determined Tony in the Retention Dept in Al (Badge #U7402) had authorized the $70 charge to our statement. I told him those were to be removed. We are contacting the Attorney General in MO. Let's hope Justin keeps his word and removes the charges. Can't wait until our "Contract" is up. Beware of direct tv.

Company: Direct TV
Country: USA

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