Direct TV
Unauthorized $70 Repair Charge Approved by Retention Department

Tom said he would correct this and call in 4 hours to make sure everything was working. No call ever came. The next night there was a 3-hour conversation with Supervisor Kathy. During that conversation it was discovered that our credit card had been charged $21.24 for shipping and handling of something. She did not know what it was, and our billing account had been charged $70 for repairs. She should be fired. It should not take a "Supervisor" 3 hours to do nothing but set up another repair appointment that we would again have to pay for.

I let her set it up, and the next day I called our local Ironwood company. They do the contract work for Direct TV here in the Kansas City area. Valerie in their office was a gift from God. She set up an appointment for the next day, and the problem was solved that night. It apparently was the dish itself.

Meanwhile, I spoke with Supervisor Justin in ID (Badge #U1058). I told him an unauthorized charge was made to our credit card. He determined that Tony in the Retention Dept. in Al (Badge #U7402) had authorized the $70 charge to our statement. I told him those were to be removed. We are contacting the Attorney General in MO. Let's hope Justin keeps his word and removes the charges. I can't wait until our "contract" is up. Beware of Direct TV.

Company: Direct TV
Country: USA

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