Dish Network
Rude Service and No Installation Appointment for a Month
- 01-08-2004
- 5
Electronics and household app.
My husband and I heard about Dish Network through a friend, we decided that we wanted their service since it was cheaper than our current service. We scheduled a appointment they took our money. Then they called us to let us know that their tech came to our apartment complex the day before our appointment and was told by our resident supervisor that they couldn't install the dish. So of course I called to get my money refunded, to find that these people were so rude in the way talk acted and treated you.
To make a long story short we got permission from our landlord, it would mean that Dish Network would have to do a little more work for our business. So we called the day our appt. was scheduled and stayed on the phone for 2 hours (literally), spoke with 5 people and a supervisor.
The employees were uneducated about the company, and couldn't even tell us what the corporate phone number was or even the state it was located in not even the supervisor. (so we could get some answers from people who run the co.) They told us they couldn't make an appointment for another month and kept saying that everything was our fault.
The supervisor named Lavelle treated us like idiots and was quiet the whole time we had to ask him if he was still there and then he would say there is nothing I can do for you. Not even a sorry for the inconvenience. Considering the fact that we took off work that day for them to come.
I called Direct tv the same day and they are coming tomorrow and provide that $120.00 cable that they told me I had to buy.
I only had to speak to one person from Direct TV. That one person knew more about her company than all the people combined that we spoke with at Dish Network. Including where her corp. office is located. Dish network is terrible, advise everyone who plans to get it they will experience the worst customer service ever!!!
Company: Dish Network
Country: USA
State: Florida
City: Orlando
Address: 10400 NW 33rd ST. STE. 130
Phone: 8003333474