DirecTV - Glendale, CA
Told One-Year Commitment but Billed for Two-Year Contract

DirecTV office: 900 North Pacific Avenue in Glendale, California 91203; telephone (818) 241-1392

We were DirecTV customers for twelve months. At signup, we were informed that the commitment lasted 1 year. A year of outages and bad service later, we phoned to cancel, and suddenly they claimed we had accepted a 2-year contract. We insisted that was not our deal, but they replied that the policy was theirs to enforce and we would be charged.

The final bill went onto our credit card, even though we had been told the card number was held only as a guarantee that the equipment would be returned. They would not undo the charge, so the credit card company had to reverse it. I have written to every agency I could locate, and I am posting here hoping that other victims of these unfair and unlawful practices will complain as well. In 2006 so many people complained that class action lawsuits recovered part of their money.

Please write to your state attorney general. If everybody pushes together, DirecTV can be made to change. Law school still has 18 months left for me, otherwise I would try to start another class action myself. Most of all, warn everybody you know to avoid DirecTV.

Company: DirecTV - Glendale, CA
Country: USA

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