DirecTV
Unfair practice of charging me for early cancellation

In January I began my service with DirecTV. I had enjoyed one year of service with Dish Network, and as agreed they accepted my return of equipment and did not charge me for their expected two years of service.

I changed over to DirecTV because they had local channels on HD that Dish did not have at that time. I wish I hadn't switched.in April after over two years I canceled and returned equipment through their equipment return program. I was told by a customer service rep that they would issue me a check for unused time for the next month that I had already paid for in advance. Charges had been made via credit card. Some time later I saw that they had charged me $360 for early cancellation. I phoned them, and they informed me that since my DVR had malfunctioned in December and had been replaced, that I had an additional two years of commitment. They told me of an addendum to the customer service agreement that stated that each piece of equipment carries a two year commitment. I complained to the credit card company, and they reversed the charges.

DirecTV rebilled the amount the next month, and I am about to go ahead and pay the crooks just so I won't get any negatives on my credit. Before I pay it, I will check my credit report to make sure they haven't already blackballed me. Since I haven't found anyone who has successfully gotten them to retract this unfair charge I don't have the legal resources at hand to fight them. I have copied the Texas Atty General, and I will report to the BBB. Do not deal with these crooks.

Louis g
Granbury, Texas
U.S.A.

Company: DirecTV
Country: USA
State: Colorado
City: Greenwood Village
Phone: 8005315000
Site: directv.com

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