Directv
New Two-Year Commitment After DVR Replacement and $287 Charge

It seems I now belong with the consumers burned by Directv's underhanded tactics. For about 2 years I had their DVR service, until the DVR began freezing whenever I played a recorded show. The technician I phoned for help was not at all shocked by my equipment trouble. Judging from other posts on this site, it happens very often.

He was friendly and offered to swap the DVR for a new unit. Nothing else was mentioned, and certainly not a fresh 2 year commitment. I agreed, and the replacement showed up in under a week. After connecting it I phoned to get it activated. Again the representative was helpful, and again no one said a word about a new 2 year commitment starting on the activation date.

About a week later I began to wonder whether I was still bound by the terms I accepted at the very start. I sent them an email asking, and the reply informed me that by activating the replacement DVR I had become the lucky holder of a brand new 2 year commitment.

I was furious. Two more years of such costly service was not what I wanted, so I decided to end my account. I was told that an early termination fee of up to $300 would apply. I refused and cancelled anyway. Seven days on, my credit card, which was stored on my account with them, had been charged $287. I never gave permission for that.

Buyer beware: stay away from Directv. The company is sneaky and expensive, and the equipment is junk. I have reported the charge to my credit card company, which is investigating, but I am not sure the money will ever come back. Ordinary people stand little chance of fighting such practices when the opponent is a giant like this. Buyer beware!!!

Company: Directv
Country: USA
State: California
City: El Segundo
Site: directv.com

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