DirecTV
Billed for Lower Package, Promo Denied After 24 Hours

I signed up with Direct TV on December 18. I looked over the packages on the internet prior to calling. I signed up for the Total Choice Plus package with the free Starz movie channel for 1 year for 49.99, and $10 off a month after sending in a form (a type of rebate).

I also received a Greek channel for $14.99. They were also giving me a DVR for $107 with a rebate of $100. When the service representatives came, I was not home. My husband was. He called me at work (I am a teacher) to ask what plan I had ordered, because the service representatives did not know. I left school early. I came home a bit upset that they did not know what my order contained. They had put on the basic receivers, not the DVR. I told them to forget about it. I had to call and get a reimbursement because the service men did not take care of it as they said they would. They only reimbursed me $100, not $107. I had to call about that.

I had also called 3 to 4 times about getting DVR service free for 12 months. I did not know if the DVR box would work without the DVR service. Two representatives said yes, it would. One told me it would not. They would send me another one. Another one told me it would not work and they would send me a basic one if available, and I would be charged $49 or $59. Nobody seems to know the same information. The last representative told me that I would be locked in for 2 years with the DVR box, something none of the others told me. Finally, for the hassle, I was given the Show Time movie channel for free for 6 months. Wait, there is more.

When the bill came, the charges were different. They had given me a lower program, the Total Choice programming for 44.99, the Starz for $12.00, and the Mega Greek channel for 14.99. This added up to more money than what I was supposed to pay, and for fewer channels. I called and talked to a representative for over 4 hours.

She told me that she would upgrade me to the Total Choice Plus for 49.99 but could not give me the promotion because it was past 24 hours of the activation. Instead, she issued a credit for the Starz for 6 months ($10 a month and $25). She told me that I was to call back after 6 months to be reimbursed for the next 6 months. The mistake was Direct TV's. I should not have to call back. They should have fixed my bill correctly, especially after I had been on the phone for about 3 hours at that point. I asked for a supervisor. I waited for about 30 minutes, and the representative checked how long it would take the supervisor to talk to me. She said I was the 12th person in line. An hour and a half later, I am still waiting. I spoke to the representative about canceling my contract. She said I would be charged over $100 for cancellation of the agreement. I cannot see why. They did not honor their agreement to me, so why should I honor my agreement to them?

Company: DirecTV
Country: USA

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