Directv
Two customer service reps in Boise resolved my channel problem

I do not often review companies, but, I am compelled to review the service I received from two of your customer reps. I am so tired of large companies that I have called sending me to India, the Philippines or elsewhere in the world, where I can not understand these reps. In addition they sound as if they are reading from a script and want to keep you on the line as long as they can which I suspect will make more money for them.

When I was distressed about the possibility of losing some of my channels on my Direct TV programing. I called you customer service and told them I would be canceling my service. A very amiable and friendly rep by the name of Mellissa Badge #460104 answered my call. When I told her my problem - I stated that I would be cancelling my service even though I had been a customer for about 5 years and had been happy with Direct TV. I could not keep my service if I lost these channels. Much to my delight and appreciation, Mellissa seemed genuinely interested in solving my problem, and within a short time had resolved my problem. She was absolutely wonderful and was genuinely concerned about my problem.

You are a fortunate company for having this girl as one of your representatives. You have discovered a vital key to the success of your company. You have customer service reps in close proximity to your customers and at least 2 customer reps who are interested in the people they are trying to help! I didn't think this kind of customer service existed any more. The other person that helped me a couple of weeks ago was named Hans and both of them are in Boise, Id. They are the reason I will remain a loyal customer of Direct TV. If it was not for Melissa I would no longer be a customer.

I am quite certain that I am not the only person who is so grateful for the service that these people offer. Their caring and helpful manner in solving problems is so very rare in today's world. I for one, and I'm sure there are many more-remain one of your cutomers-because of them. I would recommend you realize the worth of these wonderful and helpful reps, and pay them appropriately. Thank you Roma

Company: Directv
Country: USA

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