Time Warner Cable
Automatic renewal of contracts - Cable and Internet

Time Warner claims that we signed a two year contract when it was a "no-response" contract. Amidst the tons of advertising mail came a document that said if we did nothing we would auto-renew. There was no signature involved or required. The document got tossed as advertising or we missed it while on vacation. At any rate, the service was poor with constantSimilar to another complaint I read here with auto renewal of contracts...

Time Warner claims that we signed a two year contract when it was a "no-response" contract. Amidst the tons of advertising mail came a document that said if we did nothing we would auto-renew. There was no signature involved or required. The document got tossed as advertising or we missed it while on vacation. At any rate, the service was poor with constant digitizing and freezing of the picture, reboots necessary, and very slow internet service in the evenings. I depend on internet for work so I finally switched to a better service. I turned in all equipment. They require a 1 month payment in advance so they've held $115 of mine for 3 years. Now they have turned over a $150 charge to a credit collection agency and they don't know anything about this, just demand payment or wreck your credit. We had a lifetime of TW for probably 15 years with no late payments.

What I don't understand is how no-response contracts are even legal. Didn't magazines used to do that? To my knowledge if you are sent an offer that requires a refusal, or doesn't require a signature, the contract is bogus. Why isn't a trade or utilities commission stopping this kind of behavior?

If I did pay this, I do not believe I would ever be able to collect my legal 1 month in advance refund. This would put me out over $200 "freebie" to TW. I'm angry. This is an awful company with awful policies. The Dayton office person was pretty rude when I dropped off the equipment. If you want to keep customers, improve the quality of the service, don't get revenge on them and use these kinds of contracts to make them stay.

Company: Time Warner Cable
Country: USA

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