Time Warner Cable
Ability to provide TV service, customer service

After signing up for triple play in early January - have had numerous problems with all the services - but have had virtually no "working" TV (I only have one TV) from day 1. On Feb 1, started a series of calls to the office of the president 212-364-8200 - after an estimated 50 phone calls, 10 service calls, 3 replacement DVRs (total of 4), removing filters, amplifiers, updating TW software, and 3 1/2 months - it appears I now have TV service (for one week anyway). Something is seriously wrong with this company. The support folks don't have the skills to solve problems, the exec assistants quite simply are dreadful and don't return phone calls. This company is in a downward spiral. They insisted I keep paying my bill each month - until I had service - then "they" would decide how much to credit me. I am now waiting for a return call on "their" decision on my credit - the good news I've kept a log of all of this and am retired to have the time to go to small claims court. Will also file a complaint with FCC.

Company: Time Warner Cable
Country: USA

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