Directv
Charged for repairs of faulty installation, then collections

Apparently the fine print in their contract stipulates that any necessary repairs to their installation must be paid for by the customer. Yes, we should always read fine print. Reality: it's a long contract, the fine print is very fine, and I have a foolish tendency to trust major national companies. So about a month later it stopped working in my daughter's room, and they told me I'd have to pay for them to fix it. We'd never even touched the wires! So I cancelled my contract and refused to pay early cancellation fee. Collection agencies have been after me ever since. This has adversely affected my credit report, but guess what - I still won't pay. Ever. Disgusting policy.

Company: Directv
Country: USA

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