Spirit Airlines
Conflicting Cancellation and Delay Information With Costly Overnight Stay
- 03-03-2012
- 37
Confusion whether flight was cancelled or delayed - 6:50 PM: e-mail notification of flight cancellation issued / 7:00 PM: Misty stated flight was not cancelled, but delayed / 7:05 PM as late as 11:30 PM. Spirit Air website showed flight as delayed, showing a revised departure time. Failure to notify passengers when problems apparently began 7:30 AM - according to Spirit Air Supervisor Susie.inconsistent information provided at Spirit Air desk at airport. 2 1/2 hour wait to get final determination of flight status being cancelled - despite website showing flight as delayed. Ft Myers, Spirit Air Supervisor Susie: rude, condescending, complained about her job responsibilities.
Refund $127.69 Cost to find flight back: $254.10Cost to stay another night: $156.55Cost for transport to/from airport $25.00Cost of Lost wages: $250
Company: Spirit Airlines
Country: USA
Phone: 8887727117
Site: spiritair.com