Spirit Air
Bad service

On September 8th, we booked rd trip service on Spirit Air to travel on 11/14/08 from LGA to Detroit with return on 11/16. Arriving at the airport with plenty of time, we were informed that the flight was cancelled, that the next flight we could fly was the following day and that Spirit Air has no relationship with any other carriers, therefore, no reciprocity. Being on a real schedule, due for a family celebration that evening and being Sabbath Observant Jews, travel of any kind was not at option for Saturday or for that matter, any flight that could not guarantee arrival in Detroit before 4 pm. We were forced to spend $575/ticket for our family of 5 to meet our commitment. Spirit has no similar ethic. They run a shoddy, fly by night, disgusting excuse for an airline. Service and customer satisfaction is antithetical to their scheming ways. On our alternate flight we met another family who had paid the same price for their original seats to American Airlines that we had to Spirit. When American cancelled their flight they provided them with car service to EWR airport, arranged their new flight and covered all the expenses. We were devastated. Spirit's practices should be reviewed by the FAA. There is no standard of care. This is a disgusting airline. We felt like we were in a third world country.

Company: Spirit Air
Country: USA
State: New Jersey
City: Teaneck

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