Priceline
Big Deal Guarantee claim refused over taxes and fees difference

I have made a booking via name your own price on Priceline. The price I bid was $95 for a 3 star hotel in Miami, when I received the email with the hotel I checked the average rate at the hotel was $91.23 at their website and submitted the claim. They said that would not refund because of the taxes values being different from the hotel website to Priceline. I looked at the big deal guarantee terms and per the terms the taxes and fees are not considered when requesting the claim. So I wrote again, this time to receive a message that no matter what, my booking was non cancellable and non refundable, and no mention of the big deal guarantee.

Company: Priceline
Country: USA
Site: priceline.com

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