Hotels.com
Free night, gift card and price match all unfulfilled

Hotels.com is a crooked company. They advertise something knowing they will not fulfill their obligation. Hotels.com is offering 1 free night stay, if you book through them for 10 nights. After 11 nights I called them and they said I had to wait 72 hrs. Before I could get a free night. This is wrong, I called hotels.com before making any reservations to check qualifications and at first they were so rude they hung up on me.

I emailed the complaint dept. (Penny M. My case # a000086262) and she said I could make reservations after I completed my 10 night with no strings attached. She also said that Hotels.com would send me a $50.00 gift cert. For the rudeness I received. I never did get the gift cert. It has been 2 months since conversation. She said I would get it it max. 6 weeks. Also Hotels.com said they would match prices on hotel rooms if I found one cheaper than their price.

I made reservations for Jan. 22 through hotels.com for $69.00. Upon arrival at Alexis Inn & Suites they had a special for $59.00. I called hotels.com to get a refund. They said that I was past the time allotted (whatever that meant) ripoff. I called to complain and they put me on hold for over 30 minutes before I hung up. They never was going to answer me. They will not respond to my emails. They ripped me off three times. No free night, no $50.00 gift card, no refund for finding cheaper rate. Hotels.com is a scam. Stay away.

Company: Hotels.com
Country: USA
State: Texas
City: Dallas
Address: 10440 N. Central Expwy Ste. 400
Phone: 8009646835

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