Hotels.com
Cancellation fee charged and reward free night denied

I made a reservation using hotels.com. But I had to cancel my reservation outside of the cancellation period. I called them two time and was told by multiple customer service agents that I should get my on night that I was charged credited back and my reward point restored. But after 3 month of hide and seek they finally said I cancelled inside period so I will be charged one night plus I will also loose free night I earned. I used hotels.com for over twenty hotel reservations and they wouldn't even honor the free night I accumulated. The customer service reps are some where in Mexico, so communicating in english is yet another challenge. Next time, I will make sure not to use hotels.com or its owner Expedia.

Company: Hotels.com
Country: USA
Site: hotels.com

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