Hotels.com
Agent Promised Resort Perks to Book, Hotel Could Not Confirm

I called on 9/18. The agent at Hotels.com offered the following to me in order for me to book my reservations with hotel.com.

1) no resort fees which is $28 per day x 4 days = $112

2) $100 resort credit - this is for me to receive when I arrive at the hotel on 9/20/12

3) free daily breakfast for 4 days

4) Strip view

I called the hotel to confirm today, 9/19. The hotel was not able to confirm so I called Hotels.com. I dealt with one unhelpful/unprofessional agent to another. I wasn't helped enough and I was told to call back if I need to speak to another manager.

The issue is that Hotels.com agent lied to me in order for me to book my reservations through their company. I was not made whole when I complained to the CS Manager.

How does this business getting away from lying and stealing?

Company: Hotels.com
Country: USA
Phone: 8779030071
Site: hotels.com

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