Priceline
Refused to reschedule flight and rental car after snowstorm

Just before Christmas I was laid off. I already had tickets and car rental through Priceline. We had a winter storm and were snowed in and unable to get to the airport. I called Priceline and told them I would have to reschedule my airline flight and car rental. I was told I could do neither. The customer rep I talked to was rude and disrespectful. I was told if I did not pick up my car on that Monday I would still have to pay for it. I told him I just wanted to pick up the car on Wednesday as we were unable to get to the airport and all flights were cancelled due to weather. I was told tough luck. Priceline refused to refund my money and I had to pay for another rent car and airline ticket when we were able to fly out. I was told when you make a reservation through Priceline and your plans change you still have to pay. I will never use Priceline again and have told friends and family about this and discouraged them from using Priceline also.

Company: Priceline
Country: USA

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