Priceline.com
Bait and Switch Anywhere

Traveling & Tourism

I booked a car rental reservation through priceline.com. The original price was $101.68. When I clicked "confirm", I got a second page with a confirmation code, and itinerary that I had set out, but the price was then $260.39.
I called their customer service number and spoke to someone named Victor, who refused to help me. I asked to speak to a supervisor and was moved "to the highest level of customer service" according to Victor, a woman named Ellen. Ellen also refused to help me and gave this explanation: apparently the reservation was never accepted (I've yet to get any notice of that) and thus they were not responsible for any discrepancy in price.
Nevermind that I have a confirmation number from them and haven't received any notification of any sort to the contrary.
Sounds like Bait and Switch to me.


Company: Priceline.com
Country: USA
Site: priceline.com
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