Hotels.com
Ipped off

I arranged an area in the Harvard Square Hotel. After I got towards the resort I came across that my space, my blankets, my towels, certainly the whole resort was highly fragrant. This can be a significant problem for me personally. I'm disabled. I've asthma and severe lethal allergies to fragrances and smells. The resort declined to complete something about that. Since I have arranged the area through Hotels.com, I'd togo through them to alter the scheduling and discover another resort. Hotels.com found me another spot to remain, next door. What used to do not uncover before following day, was that Hotels.com billed me over $1000 a evening for this alternate resort. After I named to protest, they stated they might provide me a-10% discount but normally their fingers were linked. They stated I ought to keep in touch with the resort manager. I spoke towards the hotel director in the additional hotel (Charles Resort) and also the hotel director stated she might do-nothing, since I have'd reserved the area through Hotels.com also it was a "private price" and they might do nothing for me personally.

I'm currently caught within this expensive and costly space. Yes, it's fragrance free, and so I am not obtaining an asthma episode, but I'm spending over $1000 a night. I actually donot understand what to complete about that. I can't afford this charge and that I may challenge it after I get my charge card statement. Beyond that, I actually donot understand what I will do. I'd enjoy any aid or recommendations.

Company: Hotels.com
Country: USA

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