Spirit Airlines
Charged Membership Fee After Canceling Trial Before It Expired

I emailed this to 100 people in my address book and cc'd it to Spirit Air.

I'm sending this to warn you about this airline. In Feb I signed up for their 3-month trial in the $9 Fare club. I have their welcome E-mail dated Feb 5th, 08. A 3 month trial would have expired on May 5th, 08. I cancelled the membership before the trial period expired. Spirit sent no confirmation email. I thought everything was fine.

On July 2,08, two months later, Spirit charged my credit card the $39.95 membership fee. On July 10 I discovered the charge, immediately went to Spirit Air and cancelled it again. I filed a dispute with my credit card company who reinstated the charge, I'm assuming because they could not reach anyone at Spirit Air. Instead I get a letter from the credit card company stating the terms of agreement for Spirit Air's $9 Fare Club. I already knew that!

I contacted Spirit Air via online email submission. (spiritfeedback@custhelp.com) After several messages back and forth they refuse to acknowledge that I had cancelled before my trial membership had ended. Therefore, according to their terms I am not entitled to a refund. I also sent a second letter of dispute to my credit card company who has not done anything about it either.

Well, if you can't believe a big airline company could be so underhanded and sneaky about ripping people off take a look at the Florida Better Business Bureau! The highest rating assigned to a company is A ; the lowest is F.

Spirit Air has an "F" rating!!! You can check it out here if you want to:

Http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportExtensionPage. Aspx? CompanyID=21000543&sm=

Who would have believed that a company like this would have an "F" rating from the Better Business Bureau!!!

It's only $40 thank goodness. I'm glad I didn't get taken for more.
This company had no problem ripping me off, I have no problem letting everyone know how they operate. Please pass this to everyone you
know.

Thanks!

Company: Spirit Airlines
Country: USA

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