Priceline
Hotel booked outside requested area, managers hung up on customer

My latest experience with Priceline was the worst, and I will never use them again!!! During the process of booking a hotel room this time (I have used them twice before with mixed success), I discovered Priceline uses fraudulent advertising to make us think we're getting a great deal. When I requested a particular area for the hotel room, they booked a room clearly not in the area I requested. When I called customer service to dispute my hotel reservation in a place I didn't want to be, their reasoning was, "it's in that area according to our map".

I called the hotel directly to ask them if there was a misunderstanding or if they could shed any light on the matter, and the folks who worked at the hotel insisted in no way, shape, or form, was their hotel in the area I had requested on Priceline. I ended up calling customer service at Priceline three times and talked to three different managers for a total of two hours trying to resolve my problem, and to add insult to injury, all three managers ended up hanging up on me!!!

Needless to say, Priceline customer service had a scripted response to every point I made about their false advertising, dishonest business practices, and misleading literature, which was, "we use our own maps to determine where hotels are, and we are not able to refund/cancel any reservations". No matter how many times I pointed out "their own map" was, in fact, different than the maps the city planners themselves made for the city, they insisted "we use our own maps and all bookings are nonrefundable and nonnegotiable".

Caryn
Folsom, California
U.S.A.

Company: Priceline
Country: USA
Site: priceline.com

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