Priceline.com
Hotel refused check-in despite paid confirmation, then extra charges attempted

Arrived at hotel with priceline confirmation print out. After driving 2 hours from another state. Just to be told from hotel clerk that I could not stay, cause here computer was not accepting my credit card. I explained and showed the young lady that I my print from priceline that this has been paid via internet. Clerk replied with a nasty attitude as if I have done something to her personally stated that there was nothing she could do for me stay. I drove away heated and embarrassed by this ordeal. Call my credit card company which was a prepaid WalMart debit card. The Customer service rep stated on which is on record that priceline.com has been confirmed and also there has been 5 attempts from Homestead of charging me an additional $32.96. I have already paid $46 and some change. Which I paid more through priceline than I would coming straight to the hotel. Go Figure? Well roughly about an hour and half later the clerk called and stated that I could stay and she did not know I have paid through priceline. Well that's a bunch of BS. I originally stated and the print out i my hand when I originally showed up. I complained to the Hotel manage the next day and priceline.com. No satisfaction served. I was ripped off and rudely embarrassed. Screw priceline.com!

Company: Priceline.com
Country: USA
State: North Carolina
City: Durham
Site: priceline.com

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