Priceline.com
Cancellation refused under 48 hour rule not shown on website

I made reservations at a Quality Inn in Lafayette, LA. For June 14th. I arrived in the city much earlier than anticipated and went to the motel to cancel, thinking we would travel 4 or 5 more hours. The motel manager called Priceline and was told reservations had to be cancelled at least 48 hours prior to the reservation time. I can find nothing on their website to indicate this, and would not have used their service had I known.

Additionally, when checking to see if I had received a discounted rate, as Priceline promises, I found I would have fared far better by calling the motel myself and making my own reservations.

I was going to have to pay the room rate, regardless of whether or not I stayed, so I elected to take the room and kill the afternoon doing something else, rather than paying for this room and another one further down the highway.

I will never use Priceline again and will recommend to everyone who will listen that they do the same.

Company: Priceline.com
Country: USA
Site: priceline.com

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